| 1.
What do all the sizes mean with Fontanini® and how do
I know what size set I have? |
| 2.
What is your return and exchange policy? |
| 3.
Do you offer Air Delivery? |
| 4.
How fast can I expect my order? |
| 5.
Can I track my order? |
6.
What are the figures
and stables made out of? |
| 7.
What is the Lenox Lifetime Breakage Replacement
Program? |
| 8.
Does the baby Jesus come out of his manger? |
| 9.
Can I order Toll Free instead of putting my
credit card online? |
| 10.
How can you contact us at NativitySetStore.com? |
What do all the sizes mean and how do I know
what size set I have?
The sizes are equivalent to the tallest standing
figure. If a standing king is about 5 inches tall, that
means you have a 5 inch set. All the figures are based upon
a scale size.
A 5 inch scale infant Jesus won't be 5 inches, the baby
is about 2 inches long.
A kneeling 5 inch scale figure will not be 5 inches tall
either. That figure will be proportional to the 5 inch standing
figure.
If you have a 5 inch set, you want to stay with all 5 inch
stables, buildings, accessories etc...
The rule above is the same for all of the Fontanini®
size's. |
What
is your return and exchange policy?
Normally, our return exchange policy
is 30 days from the date of shipment.
During the Christmas season, we offer our customers to return
or exchange their items up until January 31, 2007.
(The information used for return/exchanges
can be found on every web page on the left side navigation
under support information.
When shopping this Holiday Season
please make sure of everyone's policy!
It's so important to make sure you're dealing with a reputable
company. |
Do
you offer Air Delivery?
Absolutely! Orders placed by 12 noon CDT can still be shipped
out via UPS!
We offer Next Day, 2nd Day and 3rd Day Select besides our
normal ground delivery. |
How
fast can I expect my order?
Fast! Since we stock what we
sell, we ship your order with 1 - 2 business days of your
order. In some cases, we ship the same day! |
Can
I track my order?
Yes you can! On the left side navigation of every web page
towards the top there's a button that says track order.
You will also get a Email with your tracking number once
your order ships. |
What
are the figures and stables made out of?
For the Fontanini®, most of the lighted nativity stables
are made out of resin. The rest of the stables are usually
made out of wood, cork and moss. Under the larger photo
of each stable will list the materials used to make that
stable.
Figures: From 5 inch scale size up to 18 inch are made out
of a break resistant material called Polymer. Almost all
of the 20 inch scale figures up to the 50 inch scale are
made of a marble based resin.
Each and everyone of the Fontanini® figures are painted
by villagers in a small town in Italy called Bagni di Lucca.
Some of the villagers will even take the figures home to
paint them.
The paint used for the figures are made with a non-lead
based paint so it's safe for all of your family members
including the children to enjoy the wonderful craftsmanship
of Fontanini®.
The Olive Wood Sets are made from Olive Wood trees that
are pruned. The prunings are used to create these beautiful
sets and the trees themselves are not destroyed in the process.
Lenox is made of porcelain. The elegance shows with each
and every Lenox piece! |
What
is the Lenox Lifetime Breakage Replacement Program?
With our Lifetime Breakage Replacement Program, you'll never
have to worry about breakage, because:
Lenox
will replace any broken piece that is in stock at Lenox,
at 50% off the
current suggested retail price.
This offer is good for as long as you own your Lenox products.
|
Does
the baby Jesus come out of his manger?
Absolutely! No matter the size set you may have, the tradition
of Fontanini® is that the baby Jesus will always be
made in a way that you can take him out of the manger.
This
has always been a valued tradition of Fontanini®! |
Can
I order Toll Free instead of putting my credit card online?
Yes you may! We have 2 different Toll Free numbers you can
use to order from us at NativitySetStore.com. You can call
our Customer Service number at: 1.877.851.3300 during customer
service hours or, call our Order Hotline where you can order
from 6.00am until 12 Midnight, 7 days a week when it's convenient
for you! |
How
can you contact us at NativitySetStore.com?
We have a variety of ways for you to contact us!
First of all, we have our Toll Free Phone Ordering at
1.800.513.8916,
our Customer Service Toll Free phone number at: Toll Free:
1.877.851.3300 or, you can Email us directly by going
to our contact us page and sending us a message by Email.
We try to make it as easy for our customers as we can!
|